00_Home › 00_Pro Forum › Reply To: Activation problems
January 9, 2020 at 8:31 pm
#32453
Mike Brightman
Keymaster
Hi Luke,
Try having the Ruby Console open in SketchUp when you click on any of our tools or try activating. You can find this in Windows>Ruby Console. If you see any errors that are reported, take a screenshot and send it to us or copy/paste into an email. This can help us to track down any other issues. Even in failure cases (no internet, connection failed, invalid username/password, expired subscription, etc), the window should still respond and report the issue to the user.