Layout Crashing/Files Missing

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  • #34180
    [email protected]
    Participant

    Hi Mike, I have had a full set of Layout construction drawings fall apart – all of my drawings exported from Condoc are gone and replaced with gray/black boxes and X’s, including the “non-condoc” ones, such as all my window/door schedules, etc. I have been a wreck as to I missed a deadline for permit submission, having to basically redo everything as re-inserting my drawings messed up most of the dimensions as well. Also, my Condoc drawings no longer are exporting properly to Layout. I thought this may have something to do with the Sketchup 2023 update I just did last week, and have been on the phone and file/screen sharing with Skethcup support and they have been able to repair or diagnose the issue (deciding basically it must be related to Condoc.) I did see on one thread a beta update but unsure how to implement this on my mac, or if it will even help my situation. Please help!!

    #34184
    Mike Brightman
    Keymaster

    Hello Colleen!

    Sorry you are having these issues, I know that can be very frustrating.  I assure you that ConDoc is automating core SketchUp functionality using their API.  I am confident that ConDoc did not corrupt or damage your file.  I will have some words with those rascals over at SketchUp support…

    You can install the latest beta with the mac 2023 crash issue resolved here… https://workdrive.zohoexternal.com/external/b279d4336e254c42be5e6e91e78585892a6b8123a6beadf084acf3cb4ff42589/download?directDownload=true

    I will give you a shout and we can discuss some options on getting this sorted out.

    Mike

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