License problem after Sketchup crashed

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    I came across the problem after my Sketchup crashed. It basically reset (Toolbars in random places, etc.). However, it seems like it lost the ConDoc License. When I want to run ConDoc, it asks for license key which I provide, but also in my Profile on ConDoc website it appears as taken… Any idea how to overcome the issue?

    Mike Brightman

    Hello Arkadiusz!  You can “deactivate” computers/sites on your profile page.  Click view licenses, then click manage sites, then deactivate.

    Try doing that first…  If the issue persists we will reissue your key.


    Oh, I didn’t know that! Thanks! 🙂


    Here’s another thing. Well, two exactly. I’ll ask my questions here, beacuse otherwise I would have to create a million of new topics and I don’t want to make a mess.

    1. What do you think is the best practice for working on different machines? I mean, sometimes I add a new shortcut on a PC, then fire up my laptop when I’m at home and whooops, I need to add the shortcut again. I saw your trick to keep everything on Dropbox and then just reload a file, but I’m quite forgetful at times and after adding a shortcut, a Layer to my template, a new Symbol in a Scrapbook, etc I won’t export the files needed. I know it’s not a big deal, but after some switches of computers I don’t really know which one is the one that’s storing my latest options.

    Do you think it would be good to keep everything on Dropbox and indicate Layout and Sketchup that the Dropbox Folder is the one I want to be the source of all my settings?


    2. Can I move my Condoc Drawings and Condoc Annotations Scrapbooks to some other folder or it’s somehow required it should be in a default folder so that everything worked all right? The same question applies to Styles used by Condoc.

    Mike Brightman

    Hello Arkadiusz,

    Just to answer a few of your questions.

    1. You can’t go wrong with using Dropbox to save your SketchUp and LayOut settings. We used Dropbox as our primary file management software up until we switched to Zoho Workdrive. Sounds like you have an idea of how to use the shared folders.. basically you want to put everything in there that you want to share between your two machines – For example, in the past, we used template folders, component folders, etc. You would open up the library from each machine and save it to your favorites but essentially, both of your computers at a given time are pulling from the same Dropbox folder. This makes it especially handy so that you don’t have to copy assets and content locally on each of your machines.
    2. You do not have to move your CD Drawings or CD Annotations to another folder after you install it (functionally, ConDoc will work when you fire it up by accessing the native files it installs on your computer) – although if you make custom drawing sets or custom scrapbooks you may choose to save them to your shared Dropbox folder as you would be able to access each file folder on either machine. Same applies to any custom style you would make.

    Hope that helps!

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