Upgrade problems

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    Jeremy Conway

    I have subscribed to ConDoc4 and want to update from my old ConDoc in SKUPRO 2018. (I don’t have the energy to go through the SKUPRO update to 2020).

    I uninstalled ConDocs with the Extension Manager – it is no longer listed. However, ConDoc still appears in the extension drop-down and the about returns “Plan Generator 3.0”. If I try to activate a license, it shows my old license key and says “expired” – not the sign-in prompt that I am expecting.

    Installing ConDoc v4 through Extension Manager changes nothing.

    I do still have a folder in my plug-in directory – named PLAN GENERATOR. But nothing points to that in Extension Manager, so I am leaving that alone,

    Can you advise on the best practice for uninstalling older ConDoc folders and installing v4.0? I’d like to get back to work….

    Thank you,


    Mike Brightman

    Hello Jeremy!

    You can delete the condoc folder and .rb extension file out of your plugins folder.  Close SketchUp, open, then install ConDoc 4.7 through the extension manager.  It’s very important that you restart SketchUp, that’s when extensions are loaded, likely why you see old ConDoc artifacts lingering.  Give us a call if you need a hand.

    Jeremy Conway

    Got it – that worked.

    Thank you.

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