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February 28, 2020 at 3:39 pm #26341
Good Morning Michael! Please watch the installation instruction tutorials at the following link, https://condoctools.com/knowledge-base/?kburl=/articles/installation-instructions.
It sounds like you are trying to open the .rbz. You need to save it to your desktop, then install in SketchUp through the Extension Manager. We have explained it all in text and video on the above link.