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Hi all,
Kinda stumped here. Installed SketchUp and ConDoc Tools on a new Mac Studio. I deactivated the license on my old Mac, and am trying to activate CD on new Mac. When I click on ‘Activate’, the login window hangs with “Validating License…” and does nothing else. It’s probably something simple, but I’m not figuring it out. Any ideas?
Thanks!
Greg
Greg! So sorry for the hassle getting ConDoc activated! Your computer needs to reach out to https://condoctools.com to verify your license and activate. Here’s a few angles to work on your end…
Look into your firewall or antivirus settings. Are they blocking SketchUp’s access to the internet?
SketchUp wrote an article about connection issues. Follow any tips here… https://help.sketchup.com/en/sketchup/cant-connect-web-tools-3d-warehouse-extension-warehouse-add-location-and-licensing
Try disconnecting from your secure company network, then connect to a phone hotspot and try activating ConDoc inside of SketchUp.
Talk to your IT department. They might have proxy settings that are blocking access, or there is a corruption of a local replica of offline files. You might try disabling offline files to fix the issue.
Click on the Window dropdown > Ruby Console. With the Ruby Console open, try activating. Are there any errors? Copy and paste in an email back to me.
Let me know if this helps at all. Everything looks good on our end. Thanks for your patience!
Mike
Hey Mike,
Thank you for the quick reply. I knew it was something stupid. I had my VPN running and it basically killed my access to the internet. Not totally, but enough to cause problems. I guess enough to hang up validating my license. Turned it off, and everything is back to normal. 🙄
Greg
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