Subscription Problems

[Ryann Eby]

Hello,

I can’t activate my program. I should have to active subs, I only need one at this point but I thought I must have been reading it wrong and purchased another one. If you could please let me know what is going on that would be great thank you.

 

Ryann

[Ruben Benitez]

Check your account online and make sure you’ve released any machines that your not using it on. ConDocs only allows two installations on a license.

[Mike Brightman]

Hello Ryann,

I reached out to you via email. Hopefully we got it sorted out. Let me know if you have any questions. Thanks!

[Ryann Eby]

Hi Luke,

Everything was working again fine then it started with the same problem of exceeding licenses. How do I release the licences, I have been logging on to site then deactivating from there. I feel like I am missing a part of the process. If you could give me a hand one more time that would be greatly appreciated.

Thanks!

[Mike Brightman]

Hello Ryann,

You can deactivate/remove activations of your license on your ConDoc Profile Page. Click on “View Licenses>Manage Sites” hyperlink:

From there you should see a list of every device that is currently using your license. Click ‘Deactivate Site’ to remove each activation:

Once you do this, head over to SketchUp and try logging into our ConDoc Tools plugin with your license information. Should do the trick.

[Author]

Posts